Telemarketing Solution for Outbound Calling
GrapeCity Telemarketing Add-On provides telemarketing functionality, which is not available in Out-of-Box Microsoft Dynamics CRM 4.0.
The Add-on helps empower your telemarketers to boost sales by enabling them to execute and manage telephone-assisted sales and marketing activities from one connected solution. Ideal for Contact centres involved in Outbound calling or scripting surveys.
Key functionality of Telemarketing Add-On:
- Campaign Management
- Queue creation
- Telemarketer Load balancing
- Guided scripting for Telemarketing calls
- Script Testing and Duplication
- Prospect Call Management
- Efficiency analysis of Telemarketers and Queues
- Reporting Dashboard new
- Enhanced SalesScript Functionality new
- Multilingual support new
- Integration with Do not call Webservice*
- Integration with multiple CTI's.*
- * 3rd Party Applications. Available at additional cost.
